New Castle

Local offices in New Castle

We found these on official websites. Call before you go, since hours and places can change.

• Utilities · Regional office

  Western Virginia Water Authority

  601 S. Jefferson Street, Roanoke, VA 24011

  Help here

  • Water and sewer billsView or pay water and sewer bills, ask about an account, or request payment assistance.Apply onlineRead more
  Call 540-853-5700DirectionsWebsite

  Last checked October 9, 2026 · Found on westernvawater.org

• Local office · City office

  Town of New Castle

  339 Market Street, New Castle, VA 24127

  Help here

  • Town government servicesContact the town clerk about town government, council meetings, and town records.
  Call 540-864-5380DirectionsWebsite

  Last checked October 9, 2026 · Found on craigcountyva.gov

• Library · County office

  Craig County Public Library

  303 Main Street, New Castle, VA 24127

  Help here

  • Library servicesVisit the library to borrow books and use its programs and resources.
  Call 540-864-8978DirectionsWebsite

  Last checked October 9, 2026 · Found on craigcountypubliclibrary.org

Town of New Castle (Craig County official site) website

Checked on October 9, 2026

Nonprofits that serve New Castle

Each one serves this area. Call before you go, since services and hours change.

Offices for all of Craig County

New Castle is in Craig County. These county and state offices serve people there too.

• Human services · County office

  Craig County Department of Social Services

  177 Court Street, New Castle, VA 24127

  Help here

  • Benefits and family supportApply for food, cash, energy, and medical assistance and get help with family and adult services.Apply onlineRead more
  Call 540-864-5117DirectionsWebsite

  Last checked October 8, 2026 · Found on craigcountyva.gov

• Public health · State office

  Craig County Health Department

  161 Main Street, New Castle, VA 24127

  Help here

  • Public health and clinic servicesCall the health department for clinic services and appointment times.
  Call 540-864-5136DirectionsWebsite

  Last checked October 8, 2026 · Found on vdh.virginia.gov

• Courts and legal help · State office

  Craig County Circuit Court

  182 Main Street, Suite 4, New Castle, VA 24127

  Help here

  • Court self-help informationFind court information and resources for people representing themselves.Read more
  Call 540-864-6141DirectionsWebsite

  Last checked October 8, 2026 · Found on vacourts.gov

• Older adults · Regional office

  Local Office on Aging, Inc.

  4932 Frontage Road NW, Roanoke, VA 24019

  Help here

  • Aging and caregiver supportOlder adults and caregivers can get help finding services, nutrition support, and wellness resources.
  Call 540-345-0451DirectionsWebsite

  Last checked October 8, 2026 · Found on loaa.org

Everything in Craig County

Virginia programs by kind of help

These are run by Virginia and work the same everywhere in the state. Each page lists the programs and how to apply.

• FoodFood benefits, WIC, school meals and food banks.
• HousingRent help, shelter, and help with heat and power bills.
• HealthHealth coverage, Medicare, mental health care and help with drug costs.
• MoneyCash help, disability, retirement and veterans payments, and tax help.
• CareChild care, help for older adults and disability support.
• EducationHelp paying for college and training, and free preschool.
• WorkJobs, unemployment, and the IDs and papers you need for work.
• Legal helpFree legal help with eviction, family law, benefits and more.
• SafetyHelp with abuse at home, a safe place to stay, and crisis lines.

Checked on October 8, 2026

Federal help anyone can use

These come from the federal government, so they work the same in every state.

• Supplemental Security Income (SSI)

  Social Security Administration. Monthly payments for people with little income and few resources who are 65 or older, blind, or have a disability, including children.

  Call 1-800-772-1213
• Social Security Disability Insurance (SSDI)

  Social Security Administration. Monthly payments for people who worked and paid Social Security taxes and now cannot work because of a disability that will last a long time.

  Call 1-800-772-1213
• Social Security retirement benefits

  Social Security Administration. Monthly payments for people who worked and paid Social Security taxes, starting as early as 62. Spouses and widows may also get benefits.

  Call 1-800-772-1213
• Medicare

  Centers for Medicare & Medicaid Services. Health insurance for people 65 or older and for some younger people with a disability or kidney failure.

  Call 1-800-633-4227
• Extra Help with Medicare drug costs

  Social Security Administration. Help paying for Medicare prescription drug plans for people with limited income and resources.

  Call 1-800-772-1213
• VA health care

  U.S. Department of Veterans Affairs. Health care at VA clinics and hospitals for veterans who served in the active military and did not get a dishonorable discharge.

  Call 1-877-222-8387
• VA disability compensation and benefits

  U.S. Department of Veterans Affairs. Monthly payments for veterans with an illness or injury caused or made worse by military service, plus education, home loan and other benefits.

  Call 1-800-827-1000
• FAFSA, the federal student aid form

  U.S. Department of Education. One free form that opens federal grants, work-study and loans for college or trade school. Many states and schools use it for their own aid too.

  Call 1-800-433-3243
• Federal Pell Grant

  U.S. Department of Education. Money for college or trade school that usually does not have to be paid back, for students with financial need.

  Call 1-800-433-3243
• Lifeline phone and internet discount

  Federal Communications Commission. A monthly discount on phone or internet service for households with low income or who get benefits like SNAP, Medicaid or SSI.

  Call 1-800-234-9473
• Head Start and Early Head Start

  U.S. Department of Health and Human Services. Free preschool, child care and family support for young children from birth to age 5 in families with low income, run by local programs.

  Call 1-866-763-6481
• IRS Free File

  Internal Revenue Service. File your federal tax return online for free with tax software offered through the IRS, if your income is under the year's limit.

• VITA and TCE free tax help

  Internal Revenue Service. IRS-certified volunteers prepare and file your taxes for free, in person, for people with low or moderate income, older adults and people with disabilities.

  Call 1-800-906-9887
• Earned Income Tax Credit (EITC)

  Internal Revenue Service. A federal tax credit for people who work and earn low to moderate income. It can mean a bigger refund, even if you owe no tax.

  Call 1-800-829-1040
• Housing Choice Vouchers (Section 8)

  U.S. Department of Housing and Urban Development. Help paying rent in a home you choose, for families with very low income, older adults and people with disabilities. Local housing authorities run it, and many have waiting lists.

• Replace a Social Security card

  Social Security Administration. Get a free replacement Social Security card if yours was lost, stolen or damaged. Many people can ask online.

  Call 1-800-772-1213
• FEMA disaster assistance

  Federal Emergency Management Agency. Help with a place to stay, repairs and other needs after a disaster the President has declared in your area.

  Call 1-800-621-3362

Checked on October 9, 2026